Returns & Exchanges
At Red Eye Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and a brief explanation of the issue to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the item in its original mailer or equivalent protective packaging to ensure it is not damaged further during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects the returned item, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing